Inclusion Practice is ‘number one’ for care, says service user

A recovering drug user who has been homeless for nearly two years has described Inclusion Healthcare as “the best” as he shared his story.

John* said he would be in a completely different position were it not for the help he receives from The Inclusion Practice and No.5, a drop-in facility for homeless people managed by Inclusion Healthcare.

He said: “They make phone calls for me, sort doctors’ appointments and tell me what time I need to go. They’ve arranged for my medication to go to a pharmacy so I just have to go and get it.

“They do everything. They’re the best. I have anxiety, stress and depression so it’s hard for me to do things by myself. I couldn’t do anything without Inclusion – they’re very important.”

John, who arrived in the UK from Syria 20 years ago, also uses No.5 as proof of address so he is able to receive post.

John wants to avoid spending time with others with drug addiction to help his recovery and said that No.5 offers a safe alternative to the streets.

He said: “No.5 is good for homeless people and it helps them by getting them off the street. I think it’s good thing there is a room where people can drink, instead of on the streets.

“People at Inclusion make you feel welcome, they look after people and they’re polite, nice people.” 
*John’s real name has not been used to protect his identity.